Senior Program Manager
Job Title - Senior Program Manager
Location - Oakland, CA (Remote)
Description:
LOCAL CANDIDATE PREFERRED. OPEN TO NON-LOCAL CANDIDATES OUTSIDE OF CLIENT'S SERVICE TERRITORY & OUTSIDE OF CALIFORNIA. ASSIGMENT IS REMOTE.
TOP THINGS LOOKING FOR:
Experience with utility billing and metering, experience working with new technology/products, experience managing programs that require coordination with multiple stakeholders.
Team Overview:
Company believes that if properly managed, EVs can provide a quadruple value stack of reliability, resiliency, affordability, and lower GHG emissions for the grid and for our customers. The Vehicle Grid Integration Pilots and Analysis team (VGI team) leads a portfolio of VGI pilots, EV rates, data analysis, and strategy development all in support of identifying solutions to effectively integrate EVs onto the grid and unlock the full potential of EVs. Working closely with the Grid Innovation team internally and external stakeholders such as EV and EVSE Original Equipment Manufacturers, distributed energy resource aggregators, advocacy groups, and the California Public Utilities Commission, the team is focused on testing novel technologies and strategies to understand customer behavior and preferences and identify a path to scale VGI for the company's grid.
Our values are: we collaborate, we’re intellectually curious, and we fail fast in order to address the pressing problems our customers, our grid, and our world is facing.
We are looking to collaborate with passionate, thoughtful people who want to make a real impact. We need strategic thinkers who are ready to address complex problems with creative and novel ideas. Come join our team and be on the cutting edge of vehicle grid integration in support of the clean transportation transition.
Position Summary
The VGI team is looking for a highly skilled Program Manager to lead the implementation of the Plug-In Electric Vehicle Submetering Protocol. The successful candidate will play a pivotal role in increasing access to EV specific rates for our EV customers through submetering which comes with significant cost savings. This role will involve supporting third parties and customers to become registered for submetering, coordinating with the billing, metering, and other internal teams and acting as a liaison with the California Public Utilities Commission (CPUC) and other external stakeholders interested in the protocol.
The Program Manager will be responsible for the day-to-day operation and implementation of EV Submetering at including the technical elements related to enrollment and billing operations, regulatory requirements, customer and external stakeholder engagement, budget monitoring, and metrics reporting. This will require an ability to learn and understand the internal billing and metering processes of the company, identify and manage all budget and regulatory requirements, provide direct support to customers and third parties, and creatively problem solve. It will also require deep collaboration and change management with other internal teams.
Ideally, this person will also support the development of a broader strategy around submetering in support of the VGI team’s goal of scaling VGI. Submetering offers great potential for increasing flexible load from EVs while supporting cost savings for customers and there is a need to think creatively about how to scale the submetering solution given current challenges. The successful candidate will be able to quickly get up to speed on the technical aspects of submetering, develop strong working relationships with internal teams, lead a cross-functional effort, including with external stakeholders to identify creative solutions, and persevere in problem solving.
Specific Responsibilities Include:
- Program Management – manage a budget, metrics reporting, day-to-day operations, support customer and third-party inquiries, and execute implementation activities
- Cross-functional collaboration – work closely with internal and external stakeholders to support overall operations and implementation, understand barriers and opportunities, and creatively problem solve and identify solutions
- Regulatory Engagement and Reporting – Be the liaison with the CPUC on submetering compliance requirements and other data requests.
- Research and Problem Solving – conduct research internally to identify challenges and opportunities to expand on submetering implementation and troubleshoot problems.
- Strategy development – support the development of the broader submetering strategy in support of team goals and facilitate creative solutioning.
The successful candidate will have experience with both program management and strategy development. Identifying and collaborating with key internal and external stakeholders to analyze data, formulate ideas, develop well- reasoned solutions, and resolve issues will be essential to the position. The candidate will have excellent critical thinking, analytical, and communication skills while demonstrating knowledge of and attention to details.
Qualifications
Minimum Qualifications:
- Bachelor’s degree in Business, Engineering, Mathematics, Environmental Studies, Economics, Marketing or related discipline, or equivalent work experience is required
- Minimum of 3 years’ experience in a program management, project management, business/research analyst or management/environmental consulting role.
Desired Qualifications:
- Experience with program management
- Demonstrated knowledge of electric vehicles, electric vehicle service equipment; knowledge and experience with utility billing and metering systems is a plus
- Demonstrated ability to present findings, make recommendations and influence decisions while working with staff supporting various functions
- Interest, willingness, and aptitude to learn new subjects and keep up with technology trends
- Strong analytic skills and the ability to grasp and solve complex problems
- Detail oriented with excellent organization, prioritization, and time management skills
- Dedication to delivering the highest quality of work.