Customer Service, Associate
Remote - Oakland, CA
- Description: Our client is seeking a Customer Service, Associate.
- Pay Range: $25K to $28K without insurance
- ASSIGNMENT IS REMOTE AND EXPECTED TO GO ONSITE AT OAKLAND, CA 1-2 TIMES PER MONTH.
- START FOR ASSIGNMENT WILL BE IN JUNE NOT EARLIER.
TOP THINGS LOOKING FOR: Customer service skills and prior customer service experience ideal, detailed oriented, communication skills, and reliable.
Position Summary - Establish and maintain customer accounts. This includes implementing contracts and customer services agreements, ensuring accurate and timely billing, establishing quality controls, and providing ongoing customer/client feedback. This role supports PG&E’s mission of helping customers access programs that improve affordability and financial stability. Maintain quality standards and follow established procedures for customer outreach.
Qualifications
- Excellent communication skills
- Ability to work in a team environment
- Demonstrated problem solving skills Demonstrated empathy, patience and professionalism while supporting customers, particularly those who are vulnerable and experiencing financial hardship.
- Ability to remain flexible and adaptable in fast paced environment where priorities and program needs may evolve.
- Strong listening skills and customer centric mindset.
- Ability to communicate complex information clearly while maintaining respectful tone.
Desired Qualifications Knowledge of standard software (MS Word, Excel and Access).