Marketing Communications Campaign Manager
Oakland, CA
**********************DO NOT APPLY IF YOU ARE NOT LOCAL TO BAY AREA********************
Job Title: Marketing Communications Campaign Manager
Location: Oakland, CA (HYBRID, 2 times onsite per month)
Description:
LOOKING FOR LOCAL CANDIDATES ONLY TO BAY AREA/WORK LOCATION. ASSIGNMENT IS HYBRID AND REQUIRED ON-SITE AT OAKLAND TWICE A MONTH.
PRE-DETERMINED AMOUNT FOR INTERNET AND CELL PHONE APPROVED TO BE EXPENSED. CLIENT LAPTOP WILL BE ISSUED.
TOP THINGS LOOKING FOR:
- Experience working in a regulated environment, strong project management skills, and experience working in communications or marketing.
Description:
- This role will be critical to helping PG&E create “10 out of 10” experiences for its customers. The successful candidate will split their time between raising internal and external awareness of PG&E’s Customer Experience strategic initiative, and enhancing PG&E customers’ experience of new billing systems and new customer connections, which we call Continuous Communications Improvement.
- For the Customer Experience strategic initiative, you'll lead internal employee communications, create programs to raise coworker awareness, and develop external communication support.
- For Continuous Communications Improvement, you'll focus on enhancing customer experience of billing modernization, and building and energy connection programs.
You'll collaborate with product and program managers, CX, Customer Contact Centers, and external marketing and advertising agencies to implement top-notch customer communications that meet business goals and improve customer experience.
- 5-7 years experience in a creative marketing role in a corporate environment and/or creative/advertising agency executing multi- channel marketing communications campaigns.
- Experience using qualitative and quantitative consumer research to drive communications strategies.
- Excellent project management skills; ability to manage multiple projects of moderate to complex scope.
- Excellent communications skills; demonstrated ability to effectively communicate and collaborate with business leaders/internal clients, agencies and tailor messages appropriate to target audience.
- Solid judgment.
- Strong analytical and problem-solving skills.